The woman who works the front of the store, Coco is her name, I think, is very nice and friendly. I guess it is possible that my dog and I just got very unlucky and had the misfortune to get stuck with the new guy at the place. He shaved my dog completely. She is 17 weeks old and was fully groomed at 12 weeks. There is no way that she needed to be shaved. The groomer was just lazy. And then when I was visibly upset and trying to leave the place with my puppy, (no sense in freaking out since I can't glue the hair back on her, I'll just wait for it to grow out) he basically taunted me. He was laughing at me and shouted out to me to take better care of my dog. I had been at the vet last week and she told me my puppy was doing great and was very well cared for. This guy is just a lazy groomer, (if you can call him that at all) who didn't feel like doing his job, so he shaved my puppy and then acted like an ass. I have had 3 dogs growing up and an aunt who used to own a grooming business so I know the difference between a dog who is matted and needs to be shaved, and a tiny 17 week old puppy who is brushed every day and just needs a professional grooming. I will Never come here again and I will be telling everyone at my puppy play group and kindergarten, and dog walk park, and every dog owner I know in my building, to stay clear of this place. Oh, and they charged me $75.00 dollars and it was NOT an even shave job. A child could have done it. Terrible experience, and made soooo much worse by the snippy, hipster rotten attitude of a lazy groomer with no respect for his profession. I would have been a loyal customer for the life of my dog. But now I will do everything I can to spread the word about this place.